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Support Services

Support Services

  • When offering solutions to you, we identify architectures which support not only today’s but also tomorrow’s needs to draw the best road map for you.
  • We have professional support and maintenance packages providing all options specific to your project.
  • We provide systematic services based on the support packages of your choice.
  • We provide solution oriented services with our expert system engineers who follow developments in technology closely and report to separate team leaders for each individual solution.
  • We deliver problem-free structures by presenting detailed reports on how the solution offered can be integrated into your environment and by implementing these reports to the letter.
  • Being the highest level business partner for prestigious brands, we provide services with our team of properly and fully certified expert system engineers.
  • We monitor and develop reports for all the services we provide using the special CRM infrastructure.
  • In addition to warranty agreements signed with manufacturers, we have a comprehensive spare parts inventory to ensure that we fulfill our commitments made for the solution services provided by Datacore.
  • We keep the environment ready for you where you can explore our solutions with the DDMS (Datacore Data Management Studio) built with a major investment.

CorePremium® support package which can be chosen for any environment with very critical and highly intensive data traffic allows you to have structures that have uninterrupted operation thanks to the timely response by our properly and fully certified expert system engineers.

CoreEnterprise® support package which can be chosen for any environment with critical and intensive data traffic allows you to have structures that have uninterrupted operation thanks to timely response by our properly and fully certified specialist system engineers.

Core Business® support package allows your IT systems with less critical and less intensive data traffic to operate problem free thanks to the timely response by our properly and fully certified expert system engineers within business hours on weekdays

A service solution for our customer who have received their current solution support from a third party company but require additional support for various reasons. CoreCase® professional support service packages are calculated based on the number of cases.

CoreRemote includes remote support available in two options; 7x24 or 5x9 which are provided by a properly and fully certified team of expert technical engineers for software solutions.